At Total Veb Solution’s, we are committed to delivering high-quality digital marketing services and ensuring customer satisfaction. However, due to the nature of our services, we have established the following refund policy:
Our services include SEO, SEM, social media management, content creation, advertising, and consulting—these are non-tangible and time-based services. As such, once a project or campaign has commenced, we do not offer refunds for work already completed.
All upfront payments or deposits made for projects, retainers, or monthly service packages are non-refundable. These cover planning, resource allocation, and initial execution.
Clients may cancel ongoing services by providing written notice 15 days in advance. Any unused portion of pre-paid services (if applicable) may be considered for a partial refund at our discretion.
If you are not satisfied with our service, please contact us within 7 days of the issue arising. We will work with you to resolve the problem through adjustments, credits, or service extensions. Refunds may only be considered in extreme cases where no measurable work has been delivered, and only at our sole discretion.
Budgets allocated for third-party platforms (e.g., Google Ads, Meta Ads) are non-refundable, as these are governed by their respective refund policies.
We kindly request clients to contact us directly for dispute resolution before initiating a chargeback. Chargebacks may result in immediate suspension of all ongoing work.